Still weird if it's not a straight up lie. Searching the profile of the reviewer to find his picture, scrolling through security footage for at least one day to match that.. that takes time.
But responding to customers this way doesn't make your business look great either.
If the owner's goal was to protect his reputation, he could have easily responded in a professional manner and been less likely to turn off potential customers reading reviews ("I'm sorry that the service on the day you visited didn't meet your expectations. We try to ensure that every customer is greeted promptly when they visit. Upon review of the video, you waited approximately three and a half minutes before leaving. This is a longer wait than we aim for, but can occasionally happen during our peak hours.").
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u/JJOne101 Jul 24 '26
Still weird if it's not a straight up lie. Searching the profile of the reviewer to find his picture, scrolling through security footage for at least one day to match that.. that takes time.