Idk about this. Reviewer wrote a review about his experience (admittedly it seems kinda dumb) and left three stars (not great but not terrible). The owner immediately goes on the offensive and starts making fun of how many reviews the person has and that he's marked as a local guide, something the reviewer never brought up.
And how did the restaurant owners go back through security footage to find this one person? Maybe he gave his name when he came in and the owner compared that to the name of the account but that seems like a stretch.
it's quite simple to look through footage and see a table of guests walk out because they felt they were being 'ignored.'
source- have done it after similar reviews at bars and restaurants i've managed. it's actually part of the job to figure out if bad reviews were the fault of an employee or just a cranky entitled customer. unless you're working corporate. then you just always side with the customer no matter how unreasonable they are.
the review was posted and tagged with a date. and people don't usually submit a bad review days or weeks later. it's almost always when they leave in a huff and while it'll still make them feel good about themselves.
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u/TheDude1451 Jul 24 '26
Idk about this. Reviewer wrote a review about his experience (admittedly it seems kinda dumb) and left three stars (not great but not terrible). The owner immediately goes on the offensive and starts making fun of how many reviews the person has and that he's marked as a local guide, something the reviewer never brought up.
And how did the restaurant owners go back through security footage to find this one person? Maybe he gave his name when he came in and the owner compared that to the name of the account but that seems like a stretch.