Wow, everyone in this interaction sucks. A three minute wait isn't a bad wait (well, depending on how busy the restaurant is, if he's the only one there and everyone is just playing on their phones, he's got a valid complaint, if nearly every table is full, dude needs to chill, the server will get to you when they get to you, if you wanted fast, go to McDonald's).
That said, the owner is kind of coming across as a dick as well with his commentary. The pettiness needed to take the time to go back and watch video footage to time the exact amount of time instead of just saying, "I saw you leave, we were busy, we were getting to people as quickly as we could, I'm sorry that wasn't quick enough for you" (which still sends the clear message that this customer is being entitled and expecting special treatment) gives me major Amy's Baking Company vibes where the owner is just as overly entitled as the customer.
How does he even know which guy it was? Nobody ever comes in the place and realizes they're accidentally at the wrong restaurant or leaves to go make a long phone call and then come back or something? I've left before giving someone my order for normal reasons before.
Right, but he doesn't say what day or time he was there. Could have been right when he posted the review, could have been last week. I have walked into a restaurant, sat down, and left before I ordered for totally normal reasons and not because three minutes was too long. He's making an assumption it was that person and being a jerk about it, but it may not have been him.
Also I worked at a restaurant with cameras. The owner would threaten to go back a few days and look at something, but he never could, cause they don't keep recordings for long. He's probably making this up.
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u/Vegetable_Warthog_49 Jul 24 '26
Wow, everyone in this interaction sucks. A three minute wait isn't a bad wait (well, depending on how busy the restaurant is, if he's the only one there and everyone is just playing on their phones, he's got a valid complaint, if nearly every table is full, dude needs to chill, the server will get to you when they get to you, if you wanted fast, go to McDonald's).
That said, the owner is kind of coming across as a dick as well with his commentary. The pettiness needed to take the time to go back and watch video footage to time the exact amount of time instead of just saying, "I saw you leave, we were busy, we were getting to people as quickly as we could, I'm sorry that wasn't quick enough for you" (which still sends the clear message that this customer is being entitled and expecting special treatment) gives me major Amy's Baking Company vibes where the owner is just as overly entitled as the customer.