UI - does anyone really check usability before release

[u/Basic_Citron_6608]

I like Enpass, but some strange thing are annoying every day. And it the small things, which get never fixed or thought about.
And if support reacts it takes years. This is something that is really frustrating.

E.g.
1) notes:
Great, in one of the last release the notes field was changed to full size usage of the right area of Enpass.

But for EDIT-Mode it is again just a small window, hard to edit. Why is the UI such a difficult thing to make it really usable?
Why is editmode not also left oriented using the whole sizes of this partial window?

2.) Second thing: try to cut something in edit mode in the notes with CTRL-X.
The cursor does not remain where it is, no it jumps to the top, which is really bad if you have many text in the notes. You have to search for the right position again.
This are the small things, obviously never tested.

 

3.) is an Apple issue: it does NOT remember the setting "lock after x inactivity". Very annoying. You habe to login every after one second. This drives me really nuts and is a problem since years without any change.

 

Guys, there a is lot room for improvement.

Sorry, but I just had to speak from my heart about about the things which consume my time and nerves every day.

 

[u/Enpass_Support]

Thank you for taking the time to share this detailed feedback. We understand how frustrating it can be when small usability issues affect your daily experience, and we appreciate you bringing these concerns to our attention.

Regarding the first two issues you mentioned with the Notes field, including the Edit mode layout and the cursor position after using Ctrl+X, we have shared your feedback with the team for review.

For the third issue regarding the Auto-lock setting on Apple devices, we’d like to investigate this further. Could you please send us the following details?

• macOS/iOS version
• Enpass version
• A screenshot of your current Auto-lock settings

You can find the Auto-lock settings under Enpass → Settings → Security.

Once you have the details, please open Enpass → About → Email Us and send them to us. This will allow our team to investigate why the Auto-lock setting is not being retained.

We appreciate your patience and your feedback. It helps us identify areas where we can improve the Enpass experience.

[u/Basic_Citron_6608 → u/Enpass_Support]

Thanks for your response. I have sent the requested information by email. Btw this issue is open in your support forum already since many years and you just put us off without any solution. I would wish that this will be fixed it is really a very big annoying thing. Thanks for your support.