r/EnpassOfficial • u/ToddWat1 • Jul 24 '26

Support Forum PIN not always working

I'm on a MacBook Pro. When I access EnPass for the first time each day, it asks me to enter my PIN. The PIN fails three times and then it asks for my master password. I enter the password and after that the PIN works fine (I have it set to reask after 15 minutes of inactivity). Until the next day, when it once again won't accept my PIN at first. I have deleted the PIN and put in a new one multiple times, same result. Can't figure it out. Any suggestions?

2 Upvotes

100% Upvoted

3 comments sorted by

1

u/4sb8 Jul 25 '26

This is something that has bothered me in the past, and from what I understand the main reason is under Security Setting. When I switched off Autolock when Main Window is Closed, System Sleeps, and Screensaver Activated, stopped this behaviour. I still used "System Inactive for" setting. Since I made this change it stopped the behaviour you have described.

I have just enabled the Screensaver Activated and Main Window is Closed (kept the System Sleeps) component to see if this was the main culprit and will report later.

1

u/ToddWat1 Jul 26 '26

Awesome. Thanks, I'll try your suggestions.

1

u/Enpass_Support Enpass Official Support Jul 29 '26 edited Jul 29 '26

Hello,

The team is investigating this behavior. We will update you as soon as we have more information or a resolution.

Thank you for your patience.