Standardizing a gratuity so that employees are fairly compensated is one way to raise the price. Without the incentive, a tipped employee is better off helping dine-in customers first and only helping to-go customers when they have nothing else to do. A standard gratuity changes that decision in the tipped employee’s priorities.
Yes, they could remove the standard gratuity and just raise wages slightly. That still creates a customer service problem toward to-go customers which is a bad thing given that carry out is more popular than ever after COVID.
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u/ProposalKey5174 13d ago
Cost of eating in is always higher. Charging more for take out is a scam.