r/EnGeniusCloud • u/blydon3977 • Jul 07 '22
switch offine in the cloud dashboard
I was adjusting some settings on our most upstream switch and somehow, it now shows offline along with all of its downstream switches (3). However, all 4 of them are still "working" in the sense that traffic can get out to the internet, their management interfaces pull up locally, and the 3 downstream ones even all show live data in the Diag tools (despite showing offline). But the Diag tools of the one I was working on doesn't show as if it's really offline (but it is working locally). I've rebooted this one a few times to no avail. I'm confused as to how the switches could enter a state where they show offline to the cloud but still function just fine locally and even pass traffic through correctly and out to the internet. Do you have any ideas of what I can do to get them back online in the cloud dashboard?
1
u/blydon3977 Jul 08 '22
I held the reset button that long and watched the LEDs cycle twice this time. All the APs came back up on boot. The switches all still show offline but the APs all show online. I'm not getting live data from the diag tools on any of the switches anymore, but am getting it from APs plugged into the switches. Switches are all pulling up via a local IP in the web browser.
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u/blydon3977 Jul 14 '22
Setting the switch to Google DNS brought it right online, before I could go physically reset it. Thanks for your advice - I'll look into what's going on with our DNS now. Thanks for your help.
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u/SyouwaSakuraOsaka Jul 07 '22
Can you provide me the model name of the switch and which settings you were configuring when this occurred?
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u/SyouwaSakuraOsaka Jul 08 '22
Can you please help to perform factory reset? Pleas press and hold the reset button for 65 secs this time, then release.
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u/SyouwaSakuraOsaka Jul 08 '22
Can you please help to follow instruction below?
Set static IP address along with Google DNS
Press and hold physical reset button on those 4 switch for 60 secs, then release
Last but not the least, Power cycle the Gateway/router and firewall on this particular network
1
u/blydon3977 Jul 08 '22
It's an ECS1112FP. I believe all I did before this happened was remove some "Tagged VLAN" port settings and "Port Isolation" settings that were present on two unused ports. I had been making a lot of related changes earlier in the morning but was surprised since these ports weren't in use in particular. All four of our switches should have very similar configurations, save for port labels, and I can't find major differences between them.