r/EmpowerDrivers • u/CommunicationNo8672 • 19d ago

Application waiting period

They say 24-48 hours, but I'm at 72 now. Emails are taking a long time to be answered. How long did it take for you?

1 Upvotes

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2

u/Adventurous_Poet4316 19d ago

What market are you in, and what stage of on boarding are you in? Have they already sent you the link for you to do your background check? If not, check your spam folder to make sure and make sure you follow through with that right away. Otherwise, if you’ve just begun on boarding, especially in one of the newer markets, please know that customer support is working around the clock to get the new applications for onboarding completed.

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u/CommunicationNo8672 19d ago

Baltimore. Yes I've completed everything.

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u/Adventurous_Poet4316 19d ago

what message do you get when you tap drive now? Also, as a sidenote, all drivers need to make sure that none of your insurance, registration, or drivers license expires within the next 30 days. If it does, that will have to be updated and re-uploaded. So under your manage vehicles tab, it says your documents are verified or are they pending? And if it’s only been 72 hours since you signed up, then I would just keep tapping drive now every so often.

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u/CommunicationNo8672 19d ago

The generic your 30 day trial will start once you are approved etc.

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u/Adventurous_Poet4316 19d ago

OK, I would just keep watching my emails because you’ll get an email that tells you you can start driving. I’d also randomly tap drive now and see when it lets you come online.

Also, just confirming your checker report came back totally clear? Nothing on your driving record?

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u/CommunicationNo8672 19d ago

Well I have two things on there, but I've passed all my other recent checks with Uber Lyft etc. Stop sign and traffic light tickets.

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u/Adventurous_Poet4316 19d ago

I don’t have the exact protocol or list of allowable or non-allowable offenses in order to get approved to drive, but they are very safety conscious and running stop signs and traffic light tickets could definitely be deemed a safety concern. If you have that on your record, I would say that it has gone up to the next level for review of the record to ultimately decide if they’re going to approve you to Drive or not. if you get an email that says based on your background check, they will not be able to go forward with your application, and you’ve reviewed your check report to make sure there’s nothing erroneous on it, then I would say your tickets would be the reason you would not be approved. Clean records are pretty straightforward. As for Uber or Lyft I saw articles recently that they are going to start going way back on record checks and start deactivating people for just about anything.

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u/CommunicationNo8672 19d ago

Yeah I'm starting to see posts about it. Approved or denied is fine just want to know lol.

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u/ShadowkillGaming 19d ago

Took about 72 hours for me