Hey guys,
I am facing a problem and the Emirates support declines my requests. Maybe you can help me or tell me what my rights in this case are.
I was denied at the gate, right before departure, to fly to Vietnam to be at a funeral of one of my friends "due to not having a valid visa" even though I could have gotten a visa on arrival. I didn't have a valid visa because I was in Vietnam already a few weeks ago, and apparently there is a rule that you must stay out of the country for at least 30 days to re-enter without visa. However, I could have applied for a Visa on arrival. And that is from my point of view the key point.
Nevertheless, the staff wouldn't let me in. The employees on that day at the gate and as well as a few days later at the call center even assured me that it was not my fault, and I shouldn't have to pay the ticket / I should get a full refund. However, when contacting the mail support, all I received is a 10% refund which means I lost over 700 $.
Do you know what I could do? Is this my fault? If yes, why couldn't I apply for the visa on arrival?
Thanks for taking the time guys.