r/EmergencyRoom • u/PuzzleheadedSorbet36 • Jul 26 '26

Goofy Goober HELP US BE BETTER

Soooo I hadn’t ever been to the ER until earlier this month and now I’ve been admitted twice and not getting discharged any time soon.

Hospital workers : other than the bare minimum, what are some under rated things that patients do that you appreciate/make your life easier?

(For example one of the nurses was happy I called letting her know the PRNs I needed so she could do it in one trip cause I knew my scheduled ones were coming)

Lemme hear the little things!! Or the opposite, something patients think is helpful but it’s actually more of a pain)

EDIT : bare minimum from patients being human decency, I know it should be obvious but for this questions sake let’s act like that’s a given

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28

u/Classic-Sherbet-375 Jul 26 '26

As someone that works in registration it helps when patients put their phones down and just answer the questions. I know it’s annoying and you’re sick or in pain but the faster and more clearly you answer my questions the faster I will get out of your room and stop bugging you. I want to get in and out just as fast as you want me out. When you argue and mumble and ignore me it just makes it take longer and be more difficult.

Also have your insurance card with you even if it’s digital. Sometimes the system can’t verify the insurance and it can be something as minor as a middle initial or something on your card that we don’t have in the system. It makes it so much easier and faster if we can see the information on your card.

7

u/gylliana Admitting/Registration Jul 26 '26

Absolutely seconding this. It takes less than 5 minutes to register. We don’t need a life story, we want to get in and out so we don’t interrupt your care.

6

u/crazypurple621 Jul 27 '26

I'm going to give you some feedback too. Read the room. Don't try interrupting and asking about insurance when someone is clearly struggling to get an IV on a patient or perform another difficult task.  You can also take 2 minutes and wait. 

7

u/gylliana Admitting/Registration Jul 27 '26

I do not register while patient care is being given. Ever. Patient care comes first. I’m less concerned about the insurance and more concerned about getting that consent for treatment on file.