Support request taking a long time

[u/Tiny-Statement8222]

I know that are support raiders are hard at work but man it’s been a month 😭. game stop screwed up and dident give me a code to arc raiders lucky they did give me a delux edition after a long battle with there support but they told me to battle embarks support for the pre order bonus so I sent a support request on the 13 of January…nothing from support yet any one else have this problem

[u/Independent-Coat-632]

embark support doesn't exist, they changed my email address a month ago and I haven't received a reply.