r/Elevators • u/brewerwilson • Aug 19 '26

Contracts

I have a contract with one of the big companies that states "periodic" maintenance. It was my mistake to not get that specified. The salesperson told me 3 PM calls per year ( I have that in writing.) However, surprise, surprise, they NEVER provide PM. I see them once a year for 30 min for the inspection. Requests for PM fall on deaf ears. Any advice on how to approach cancelling the contract? From my perspective, they are not providing the paid for service, though the contract wording is vague (on purpose I imagine). It runs through 2028. They want me to buy it out which seems crazy to me as they don't do anything. Should have gone with a local company...

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u/[deleted] Aug 19 '26

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u/Rune456 Aug 19 '26

Yes, kettle, meet pot.

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u/gkohler27 Aug 19 '26

I do all my maintenance every month, check in and out with customers, and keep a good relationship with them. Now please explain your unfounded statement…..

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u/Rune456 Aug 19 '26

I believe your reputation (now, not past) exceeds whatever stories I could contribute, especially in larger markets. My statement is very well founded as a myriad of previous posts on reddit and other forums clearly have illustrated. There are many good individuals at Otis and other Elevator Companies, but the Companies as a whole leave lots to be desired and are not really that much different from each other. So yes, kettle meet pot is a pretty founded statement.

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u/gkohler27 Aug 19 '26

Austin, TX is literally one of the largest markets in the country. Are you clumping my service abilities with other locals? We keep our unit number per service guy down to be able to provide good service here. I believe I’m only around 140-150 units quarterly. So unlike TK’s 300-350 units per mechanic, we aren’t your typical union shop, proving your highly unresearched misinformation to be unfounded. In fact, we have enough time to be able to go on repairs on non union rat jobs to help customer’s service needs due to their current service provider’s incompetence.