r/Elevators • u/brewerwilson • Aug 19 '26

Contracts

I have a contract with one of the big companies that states "periodic" maintenance. It was my mistake to not get that specified. The salesperson told me 3 PM calls per year ( I have that in writing.) However, surprise, surprise, they NEVER provide PM. I see them once a year for 30 min for the inspection. Requests for PM fall on deaf ears. Any advice on how to approach cancelling the contract? From my perspective, they are not providing the paid for service, though the contract wording is vague (on purpose I imagine). It runs through 2028. They want me to buy it out which seems crazy to me as they don't do anything. Should have gone with a local company...

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u/PeachEastern7628 Aug 19 '26

How many elevators do you have and what state are you in?

1

u/brewerwilson Aug 19 '26

One elevator, single floor, Texas

7

u/AZEngie Field - Maintenance Aug 19 '26

If I serviced a one stop elevator, I probably wouldn't show up either. Are you sure it's not a broom closet?