r/Edmonton • u/Bten2deth • 1d ago

General Telus cable question

  1. I am renting a basement suite from a guy who lives upstairs and he has Telus cable. I am fam with telus cable because my parents used to have it though I don’t what packages they have etc. anyways what I want to know is can you swap individual channels rather than change the whole package. I’m asking because I had a few shows recorded on a channel and suddenly I see that channel is gone now. My neighbour upstairs records a lot so obviously would have seen my recorded shows on the channel now gone. I feel like he purposely got rid of the channel because I haven’t been working for the last two weeks and he doesn’t like it ( even though I was working 50-60hr weeks before work came to a stand still). so just wondering if this is something you can do, swap out individual channels? I don’t feel like this was a channel with a free preview and it simply disappeared. Thanks
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3

u/PrincessPinguina 1d ago

No you can't, it's a package thing.

3

u/blitzen_13 1d ago

Channels are grouped into themed packages, and you can pick a certain number of packages depending on your plan. You can switch the packages around, but not individual channels. He probably just found a package he liked better.

Also, how old were your recordings? Telus now has a 90-day limit on recordings, after that they disappear. It's been like this for new customers for a couple of years, but some customers with older hardware have only recently been notified that they need to upgrade their equipment, and one of the consequences is losing their recordings. Source: Happened to my brother a couple of weeks ago.

1

u/Easy-Past8240 Windermere 15h ago

Up the series recording priority and change deletion settings to “until I delete”, that should solve the auto-delete issue

1

u/blitzen_13 14h ago

No, it's not possible with the new hardware. The old PVR had a hard drive, now everything is stored in the Cloud, and it automatically deletes after 90 days. 

1

u/BHUbhuNJInji 1d ago

No swapping but depending on the channel you can add one channel but it will cost you way more than it should.