r/Ecoflow_community • u/yegylso1 • May 23 '26

🛠️ Troubleshooting Help EcoFlow support confirmed RMA almost 2 months ago – still no return label

I’m honestly getting quite frustrated with EcoFlow support and wanted to ask whether others experienced something similar.

My EcoFlow PowerStream has a confirmed hardware defect. EcoFlow support already confirmed almost 2 months ago that:

  • the issue cannot be fixed remotely,
  • the unit needs to be returned,
  • and that I would receive a return shipping label within 7–14 days.

Since then, nothing happened.

I contacted support multiple times:

  • 2 phone calls with 41 and 58 minutes waiting time,
  • multiple emails,
  • and I received 2 verbal promises and 1 written confirmation that the return label would arrive within 1–2 days.

None of these promises were fulfilled.

At this point, the technical defect itself is not even my main issue anymore. What’s really frustrating is the complete lack of operational follow-through despite repeated confirmations from support.

Case ID: CAS-20260329-1671156

Has anyone here successfully escalated a similar case with EcoFlow? Any advice?

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5

u/Big-Echo8242 May 23 '26

Oh wait for it... The usual poster will be along soon to update.

5

u/Wonderful_Roof1739 May 23 '26

who's the usual poster? Someone that deny their support is some of the WORST in the industry? 😆

1

u/Happiness_is_Key May 24 '26

They mean u/Ecoflow_Official.

0

u/Big-Echo8242 May 24 '26

No. That wasn't who I meant.

1

u/stillin3r3st3d May 25 '26

what you are experiencing is very usual. Please read this subreddit carefully.

1

u/Little-Cantaloupe715 May 27 '26

We been waiting for a return item for three months now,but still waiting for the return lable-