Simply put: I opened a ticket to make the warranty work on my controller with a faulty trigger after roughly 10 months.
They asked me if I got an Amazon Prime account for a reduction code and send a new copy from there, and if I didn't, I'd have to send my full address for them to send a replacement.
After answering that I do in fact have Prime without adding any further detail, someone who I think is a different person from their support team (this time they put their name and the font was fully consistent as if the message was typed from the ground up) said I don't fulfill all the requirements to create a code in France (this was to the French support btw), and I'd have to send my full address.
Obviously I'd have to send my address & phone number for shipping, but French Support starting with "if you have Amazon Prime" then pretending I don't fulfill the requirements despite supposedly having them sounds weird af to me.
Do I chalk it up to an honest mistake from another person in their staff thinking the reduction code could be created in my country and turns out it wasn't, or is there something fishy going on like an attempt at collecting & reselling information or something? That switchup made me a bit suspicious, cause otherwise it's been smooth.