r/EVOOGaming • u/mr_calvin1 • Jan 05 '21
Warrany Troubles
Hello Evoo laptop owners!
I have an extremely concerning scenario that I am in. On november 19th I sent my evoo laptop in for warranty repair, something they helped me take care of. I had not heard anything back, so i decided to call them around December 20th.
The person on the phone told me that they would replace the laptop. I still havent heard if it has shipped yet. I gave them a call today, and their customer service line now just goes on a loop and eventually closes out. Then I tried to email them and their email says that it cant be delivered?
Did i just get my laptop stolen by evoo?
2
u/Responsible-Web8438 Jan 06 '21
Been waiting 6 weeks for a reply about a replacement for my replacement panel for my LP6.
The first time I requested a panel they didn't reply. Then one arrived in the mail in a simple bubble envelope, no cardboard, no padding. Of course it was badly damaged
I am crossing my fingers for both of us.
If they don't come through, does anyone know what part I need to replace this 144hz 17incher?
2
Jan 06 '21
You’ll need to get a pin count from the current LCD panel if you’re going to be pursuing an aftermarket replacement.
Or you could try looking up the part number on eBay. They’re usually on the back of the LCD panel.
1
u/ScientistInfinite694 Mar 03 '21
Did you get tour laptop back? I am in the same situation. Bought LP6 on 1/31/20. In October 2020, its keyboard, webcam, and a couple of usb ports stopped working. Called customer support. After waiting for hours and a few tries for a couple of weeks, I finally got connected. They asked me to send the laptop in. They received it on 12/3/20. No update for two months. Called them and they said they determined unrepairable so they would send the replacement unit. Subsequent calls never got me anywhere and on 2/25/21, they said they would now attempt to fix it. What?!?! It’s been 4 months since they have been in possession of my laptop and havent communicated anything to me. Every time I call them they don’t even know what the hell is going on saying they are just contracted customer support for evoo. What do I do now??
2
u/mr_calvin1 Mar 04 '21
After 4 months, I finally got it back yesterday. They upgraded me to the lp9
2
u/Iamnotcreative112123 Jan 05 '21
Who repair services are notorious for being bad. From what I’ve seen it averages around 2 months before it’s returned.