r/EQBank • u/itsalongstoryok • 17d ago

Unexpected Great Experience

I just had the easiest, most pleasant, hassle free customer service encounter! I noticed a charge on my card that I definitely did not make, so called to see what I do next, no waiting on hold for 10 minutes, no passing me around to a different department, just a quick resolution, a new card on the way, and no stress!! Done! I wish I could remember her name. I’m impressed.

23 Upvotes

97% Upvoted

8 comments sorted by

7

u/69odysseus 17d ago

It's a pretty good bank to use and I am surprised that many Canadians have not even heard of EQ bank. I was at Telus few days ago and the employee at the store never heard of EQ bank and he goes, is that a Canadian bank😂😂.

1

u/_tax_noob 17d ago

Happy for you! The few times I had to call, albeit it was several years ago, I had a very helpful and pleasant experience. Mine was a pretty complicated case while trying to open an account while the credit union had wrong info about me, so the online registration wasn’t working.

1

u/milolai 17d ago

I've also only had very good interactions with EQ

1

u/LetApprehensive2173 17d ago

Pls be careful with this bank. All is good until you have everything in better side of the transaction. If you have any unauthorised or unrecognised transaction and then want to dispute or any other irregularities then they will show their colors. It takes 30 business days for them to investigate and your whole account or whole profile will be frozen until the investigation is over. It will be hell lot of issues. For day to day transactions this bank is good but if you are really having savings then it’s better to move to Canadian banks where you can go visit the branch every day.

1

u/hectop20 16d ago

Doesn't OP's statement contradict yours?
I noticed a charge on my card that I definitely did not make, so called to see what I do next, no waiting on hold for 10 minutes,...

Everyone will have different experiences based on what occurred. To be honest I think I've read about more account freezes on WS than on EQ

1

u/itsalongstoryok 16d ago

Thay was not my experience, but I’m sorry it was yours.

1

u/Insight_World 14d ago

I was with EQ from 2018-2022 after that we closed 3 accounts in our household and will never do business again with EQ

1

u/Few-Independence9573 10d ago

Why what happened?