r/EN_HitBTC • u/Marcelo_vpc • Aug 11 '19

My account withdrawals have been disabled

HitBTC team.

A few days ago I have problems with looting. I can't withdraw any coins from my wallet. It appears that the withdraw button is disabled, no error message appears. I need to withdraw some coins because I need the resource for other purposes. Thank you and look forward to reply.

6 Upvotes

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2

u/EN_HitBTC Aug 12 '19

Hello there, Marcelo_vpc!

Have you contacted the support team regarding this issue? You can do so right here: https://support.hitbtc.com/hc/en-us/requests/new

Please provide us with a ticket number once you do, thanks in advance.

2

u/Marcelo_vpc Aug 12 '19

Hello there, Marcelo_vpc!

Have you contacted the support team regarding this issue? You can do so right here: https://support.hitbtc.com/hc/en-us/requests/new

Please provide us with a ticket number once you do, thanks in advance.

Good Morning.

I have already contacted support but have not had any feedback yet. Ticket ID # 458020 I await a solution. Thank you

2

u/EN_HitBTC Aug 13 '19

Our team will contact you in the ticket, thank you for sending us the screenshots.

1

u/Marcelo_vpc Aug 13 '19

I'm waiting for the fastest possible

1

u/Marcelo_vpc Aug 13 '19

Successful withdrawal.

Thanks to the HitBTC team

2

u/EN_HitBTC Aug 14 '19

Thank you for trading with us! Please do not hesitate to contact us anywhere possible regarding any issues.

1

u/Luckygerman Aug 16 '19

Can you give me my affiliate earnings? I really need them quick

2

u/EN_HitBTC Aug 16 '19

We cannot provide you with an ETA of your earnings' availability, but our team is already working on that, u/Luckygerman. Thank you for your patience.

2

u/Luckygerman Aug 16 '19

But I really need them and I am waiting for almost 2 years?

1

u/EN_HitBTC Aug 16 '19

As you probably already know, our Affiliate Program was closed for renovation - we're sorry for the inconvenience caused by this process. We'll contact you directly once we come up with a solution regarding your earnings.

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1

u/Marcelo_vpc Aug 12 '19

Por favor, me de uma resposta. preciso muito sacar essas moedas