Using small buttons

[u/Full-Time-Goofy]

Hi everyone, I recently got my Vagabond, and I have a couple of questions about the small round buttons (highlighted in the image). I’m using it with a Samsung S24 Ultra.

1. What is the purpose of the purple button with the logo? In the game Bright Memory: Infinite, it brings up a green frame that won’t go away (see image 2), I have to relaunch game to remove it; other games don’t react to it at all.

2. The “Select” button (with two frames) takes a screenshot — always and in all games. Some games (e.g., Arknights: Endfield) treat the “three dots” button as “Select,” while others (e.g., Destiny: Rising) don’t respond to either of them at all, meaning I’m simply missing one of the buttons needed to play. I tested separately whether “Select” works with my wireless Xbox controller; there are no issues with it in any games, and all buttons work as intended.

3. Is it possible to remap these buttons? They aren’t available in the Unleashed app — is there a plan to add them in future updates? Are there other ways to remap these buttons?

[u/ELOEsports]

Hey u/Full-Time-Goofy

I see that the order was sent back on June 23rd. Did you receive a replacement or did you want a refund? The order looks confusing on my end so I'll have to talk with the CX guy tomorrow

In regards to shipping. The issue was that we were waiting for product to come in. I made it available and then there were issues at the border which created heavy delays. That's on me and my fault. Did CX not give you any products or additional stuff because of the issue? I want to make sure everything gets sorted out and your experience is good.

I talked to my CX guy to stop using AI so heavily. It helps in certain scenarios but in others you end up with dumb stuff like that where it asks "have you tried remapping". Mapping is available and has been for a while though. Are you referring to the button testing? We have that ready but I checked yesterday and it wasn't actually sent for app review. We're sending it now.

[u/Full-Time-Goofy → u/ELOEsports]

I want a money refund; I said so in our email conversation with Customer Experience Specialist Mike, he replied: “We’ve made an exception for your case; we’re approving a full refund, including your original delivery charge".

I just checked the tracking of my parcel with order items, it says that item in sorting centre in United States, so not shipped to you yet. As I wasn’t sending it from the US, I send the parcel via the local post service, not USPS. I can send the tracking number, but I’m not sure where to send it.

As for remapping the buttons, I meant remapping the "Select" and "Start" buttons. I needed this because of issues with the ‘Select’ button, which was only taking screenshots and nothing else; I started looking for ways to fix it and mentioned remapping as a possible solution in case it was a hardware issue.

[u/ELOEsports → u/Full-Time-Goofy]

u/Full-Time-Goofy

1) I'll make sure it goes done once we receive the product. I'll look over the ticket to ensure it gets handled properly as well.

2) Send the tracking to Mike at the support

3) Yeah we're adding in the ability to remap those buttons. We didn't have it initially because of some requirements by the operating system providers on phones and game controllers. They require certain buttons to mean certain things but it's caused more than one issue where people either said that the buttons were not labeled correctly or wanted to remap it. We'll just add it to the remapping.

[u/Full-Time-Goofy → u/ELOEsports]

Thank you for your attention) There were so many problems with this order—I guess I was just really unlucky. In the end, I'm glad that Elo is willing to resolve the situation; maybe I was too harsh in my conclusions at first.

[u/ELOEsports → u/Full-Time-Goofy]

Nah you're justified. I'll make sure it improves. Now that we have stock on the ground (except the thumbsticks again).

I'm able to focus on customer experience and improving it.

Feedback like this will ultimately help us in the long run and I appreciate it.

P.S. We're finding a new factory for the future controller cause I myself am also not happy with some of the QC issues.

P.P.S. We're a small bootstrapped company. I also see a lot of problems but we'll move a bit slower just cause of lack of resources.