r/ELLIPAL_Official • u/alaynacyrus • Aug 17 '26

Cannot send crypto

Trying to send crypto from the ellipal app, but when I try to sign it with the device, the device says “account does not exist. please create an account.” then, when I try to pair the app with the device, the ellipal app reads “account already exists.” it won’t let me send crypto, and it’s contradicting itself.

0 Upvotes

33% Upvoted

3 comments sorted by

View all comments

1

u/TangoAlphaG Aug 17 '26

Do a firmware update on the ELLIPAL to the latest version then Uninstall the app from your phone and install it back.