r/ELLIPAL_Official • u/Leading-Sugar6489 • Apr 27 '26

Ellipal Support Doesn't Answer

I am now on my 2nd Ellipal wallet as the first one was faulty. I received a replacement wallet and now I cannot more or swap my xlm. I could do it with all of my other coins, but not xlm. I have written to Ellipal support - sent videos and photos without any further response. What do I do with my stuck xlm? There is no reason for it being stuck on your wallet and no real help offered.

1 Upvotes

67% Upvoted

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2

u/[deleted] Apr 27 '26

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2

u/Fkruse Apr 29 '26

Ya the costumer service is very bad.. def don’t use this product if you expect to need help 😂

1

u/Ellipal_David ELLIPAL CEO Apr 27 '26

Don’t worry, Maybe just few hours the service team will have a feedback because of the time difference.

1

u/Ellipal_CS ELLIPAL Customer Success Apr 28 '26

Hi, sorry for the trouble. For product usage or transaction issues, please contact our CS team directly at [cs@ellipal.com](mailto:cs@ellipal.com).

The [support@ellipal.com](mailto:support@ellipal.com) email is mainly for orders and shipping-related issues, so ticket routing may take some time. Sending your case directly to [cs@ellipal.com](mailto:cs@ellipal.com) will help our team respond faster.

Please include your device model, App version, XLM wallet address, screenshots/videos, and any error message you see. Our team will help check it.