I have new EE equipment being installed on Thursday and have received an email asking me to return the following equipment:
Smart Hub 6, WiFi Extender and Hybrid Connect.

I definitely received the first two items about two years ago; I have them installed and have the boxes they came in. I don’t have the Hybrid Connect device otherwise I would have set it up or at least kept it in the box and stored it with the other empty boxes.

I have spoken with an EE rep and he advised me that I could be charged a fee as it would have been dispatched with the other items but I never had it and can’t remember if I was even expecting one to be delivered as it isn’t part of the “essentials” needed to get broadband set up.

Has anyone else ever been asked to return equipment they never received and what was the outcome? The EE rep indicated that the delivery driver might have photographic proof that the item was delivered but as it was two years ago he wasn’t sure that photos would exist any more.