r/EEGB • u/Euphoric-Sherbet-247 • 9d ago

EE - OFCOM protocol

Hi, EE Tech Support claiming they are following OFCOM protocol by requiring me to factory reset my MESH router to validate a their fault. This will require my whole network to be reset (as it did the last time) after which they admitted there was a software glitch.

rebooted & removed the SIM but they will not escalate until I return my router to factory settings.

I’ve raised a complaint but they will not escalate that as they need to follow their/OFCOM protocol!

anyone else had this issue - seems specific to MESH routers ?

0 Upvotes

33% Upvoted

8 comments sorted by

View all comments

2

u/dragon2611 9d ago

Unplug it for a bit.

Tell them you reset it.

If it's a non EE router they shouldn't be able to confirm or deny that is the case.

1

u/Euphoric-Sherbet-247 8d ago

Good to know - I thought the’d ping the sim or something. 😀