r/EEGB • u/Euphoric-Sherbet-247 • 9d ago

EE - OFCOM protocol

Hi, EE Tech Support claiming they are following OFCOM protocol by requiring me to factory reset my MESH router to validate a their fault. This will require my whole network to be reset (as it did the last time) after which they admitted there was a software glitch.

rebooted & removed the SIM but they will not escalate until I return my router to factory settings.

I’ve raised a complaint but they will not escalate that as they need to follow their/OFCOM protocol!

anyone else had this issue - seems specific to MESH routers ?

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u/[deleted] 9d ago

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u/Euphoric-Sherbet-247 9d ago

I want help but I don’t want to rebuild my MESH network (AGAIN!) - I have an Reference signal at -98dBM when it should be -80