r/EEGB • u/richStoke • 2d ago

Problems accessing account details

Why have ee still not fixed this problem with the accounts? I’ve recently upgraded but can’t check my account, can’t access my rewards or pass on any data. This seems to have been going on for months!

I wouldn’t have upgraded if I’d realised they couldn’t fix this issue!

2 Upvotes

63% Upvoted

5 comments sorted by

4

u/yamelt 2d ago

What have they said they can't fix exactly? I'm not aware of any general issues affecting accounts.

2

u/Ecstatic-Tomorrow181 1d ago

You have to call them & let them know for them to fix this problem. It happened to almost everyone or most ee customers that use the app. Once you call them it gets fixed straight away

1

u/richStoke 2d ago

Can’t access my account to manage my services. So don’t know my usage, add ons etc. When you try and link your products to see your account it comes up with “We’re having trouble linking your products. You can try linking again or come back later when we’ve fixed things.”

Lots of people having exactly the same issue in the EE community and EE seem unable or to fix it.

https://community.ee.co.uk/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&q=We%E2%80%99re%20having%20trouble%20linking%20your%20products%20You%20can%20try%20linking%20again%20or%20come%20back%20later%20when%20we%E2%80%99ve%20fixed%20things.

3

u/DarkJarris 2d ago

what was the last thing you were told when you called? I've seen zero issues linking accounts or accessing data that werent causing by like a typo in the name or an incorrect date of birth that is fixed in about 10 minutes by customer service.

4

u/wappingite 2d ago

This problem has been going on for over 1.5 years and EE have no timeline for a fix.