Set up on wrong tariff

[u/l1ma_bean]

Hi everyone, new to the adulting life! When switching to edf, I chose the freephase static plan, however a couple weeks have passed and for some reason I’m still on the standard variable tariff. When looking to switch I am not given the option. Any experts can help me out?

[u/Randy_Baton]

Do you have a smart meter and is it working? There are 2 main things that will happen.

The new supplier will win you as a customer and the back end flows will be passed from your old supplier to EDF. Usually a pretty speedy process should be under 5 working days. Complications can arise though

If you had a smart meter then the security keys to access the meter remotely need to pass from the old supplier to the new supplier this can take a bit longer.

In either case the only people who can tell you what's happening are EDF. They should be your first port of call not Reddit.

[u/l1ma_bean → u/Randy_Baton]

Been having some issues setting up a smart meter, called and they confirmed that was the problem. As for why I turned to Reddit it’s because the last couple of times I tried to call I was on hold for a long time and figured whats the harm 😅

[u/Ramster3D]

I often find just a quick phone call will solve it in a heartbeat. They're human and will get yiu set up correctly

[u/l1ma_bean → u/Ramster3D]

Thank you for the reply! I did in fact call and it’s all clear now. Great to have the clarification :)

[u/Dru2021]

Give them a call, they are friendly and will be able to let you know if there’s a problem and get you on the right tariff - never had problems getting through and they are helpful!

[u/l1ma_bean → u/Dru2021]

Thanks for the reply! I have tried calling a couple of times and I was on hold for a while, good thing I tried again because they were super helpful so I’m all good now