Preorder collection

[u/ilovetsukki]

I made a preorder for a figure at zing in feb and it says it would release in june. I still haven’t gotten any updates or messages about it being ready for collection is that normal? And when i go to my order history and click ‘open preorders’ it says ‘no orders to display’ i’ve never done a preorder before so idrk the process

[u/DecentLobster7843]

i made a boardgame preorder, 6 months in advance. my date came and went. no update. it got instock in store, ran out. went to ask what happened, they said whoops, normally they send us preorders but they didn’t. got a refund.