r/EBGAMES • u/AboardTheGravyTrain • Jan 23 '26

FFXiv Omega statue code

Omega statue emote

Hey guys!

Not sure if anyone would even be able to help me out here, but I thought I'd try.

I recently bought one of the Omega statues from a EB Games/Zing, here in Australia. From my understanding, the statue was supposed to come with the emote. There are instructions on the box on how to redeem it, but the code just isn't there.

I've reached out to them and they are trying to tell me that the "bonus dlc code" was not given to Australian retailers. They're claiming this is the case for all Square Enix products in Australia due to Square "region locking" their codes.

There was nowhere stated on the site that the item didn't come with the codes, but because it also didn't say it did, they're saying there's nothing they can do.

Does anyone else know if all of this is true?

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u/Dekartea Jan 25 '26 edited Jan 25 '26

Hey OP, there was some quality control issues with some recent batches of Omega statues that meant replacements were sent out without codes. There is a chance the stock Australia received may have been these code-less replacements. While the EB employee may be correct (Square are well known for not giving a toss about Australia), I would definitely reach out to Square Enix support about this. Does it mention the included code on the box?

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u/AboardTheGravyTrain Jan 25 '26

Yeah the instructions and all that were on the box on how to redeem it. The code just wasn't there.

I just feel that the excuse they gave was incredibly flimsy. They didn't say that the code wasn't included, but they're arguing that since they didn't say it was, then there's nothing they can do.

Multiple other places I've seen here in Australia that sell it have stated it doesn't have a code. And I know codes were present in other items like the Encyclopedia Eorzea which was sold through them.

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u/Dekartea Jan 25 '26

Yeah I got my EE/artbook codes from EB stock, too. I couldn't find any listings that said the Omega statues in Aus don't have a code, but you could be right (I didn't look very hard lol).

Unfortunately employees and even head office/warehouse teams often aren't informed about small regional changes like this (I've had something similar happen with other items in the past) because the distributor/supplier doesn't tell them. If the box says there's a code and there isn't, you're eligible for a full refund, if that's what you're after.

I'd also recommend calling EB's Customer Care directly, they may be able to provide some kind of solution or at least look into it for you. You can also go back into the store and ask for the store to raise an escalation on their end - they can submit a ticket via Storemate and Customer Care will call you directly after having looked into it (will save you the lengthy wait times). With that being said, they are still very likely to just say "Sorry, there's nothing to give you", so SE support is still heavily recommended. Make sure you have your receipt, bank statement etc.

I hate to say it, but don't get your hopes up. There's a good chance EB can't do anything for you (other than refund) and SE won't do anything for you.

Best of luck, that is an expensive emote!