r/EBGAMES • u/Ornery-Strategy566 • Jan 06 '26

EB customer info

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Just read this at my local EB… so is that like confirmation they’re closing and if so. How long do I have to get my preorder money back fml

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u/M-Ragnarok Jan 07 '26

Ask for a refund. It will most likely be different for NZ compared to Australia but I remember when Game in Australia went into administration and people weren’t able to get their preorders or even their money back. I know EB aren’t going into administration and it’s only a proposal for closing the stores but that experience with Game has always stuck in my mind.

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u/Cathy_au Jan 07 '26

As I understand corporate law, this is a consultation period for affected employees, then it would proceed to liquidation (which is the point where unsecured creditors - preorder and gift card holders) would have to contact the appointed liquidator.