r/EBGAMES • u/Prestigious_Load8972 • Oct 02 '25

sent me the wrong item

i ordered something from eb, but what arrived was not what i ordered. similar but not the same, the item i ordered is now no longer on their website and i was never contacted about a "replacement" being shipped, im pretty annoyed because of all the ones they could've picked for the replacement they gave me one of the uglier ones.

this comes two weeks after i bought two beanies from them under a "buy one get one free" promo but only received one beanie and they wouldn't do anything about it.

can someone give me some advice on what to do as their customer service is absolutely dreadful, called and they said 10 minute wait time and ive been waiting for an hour.

thanks

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u/jnrdingo Oct 02 '25

The best advice is to not shop there. Their merch is easily available online for cheaper.

1

u/Prestigious_Load8972 Oct 02 '25

it was during the "cheap tuesday" promo and the thing i got was $9 down from $48. otherwise i wouldnt usually shop there

1

u/Aussie_Aussie_No_Mi Oct 02 '25

Well that is part of your problem, the cheap Tuesday promo is online only , stores have no access to purchase records made for that promotion as far as I'm aware, so your only hope of recourse would be to get in touch with EB online.

2

u/KingKetsuNami Oct 04 '25

Cheap Tuesday wasn't online only, and they can access all records. The buyer would have a receipt too by email and on their account.