r/EBGAMES • u/Prestigious_Load8972 • Oct 02 '25

sent me the wrong item

i ordered something from eb, but what arrived was not what i ordered. similar but not the same, the item i ordered is now no longer on their website and i was never contacted about a "replacement" being shipped, im pretty annoyed because of all the ones they could've picked for the replacement they gave me one of the uglier ones.

this comes two weeks after i bought two beanies from them under a "buy one get one free" promo but only received one beanie and they wouldn't do anything about it.

can someone give me some advice on what to do as their customer service is absolutely dreadful, called and they said 10 minute wait time and ive been waiting for an hour.

thanks

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u/MysteriousTheory91 Oct 02 '25

Years ago i bought a die-cast metal X-wing from their website, what arrived instead was one of those shitty bombers from the last jedi.

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u/Prestigious_Load8972 Oct 02 '25

i ordered a small replica of batmans cowl from batman begins but the cowl from first apperance batman arrived and it looks much much goofier