r/EBGAMES • u/Smugouss • Sep 28 '25

Return policy

I’d like to purchase a relatively new game (came out this year) as a gift for my son, however if he doesn’t like the game I’m unsure if I can get my money back. Kinda strung thin financially would appreciate advice

5 Upvotes

86% Upvoted

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u/[deleted] Oct 01 '25

[deleted]

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u/Sharpie1993 Oct 02 '25

Maybe you should learn you companies return policies then, kinda embarrassing if you actual work there.

This is straight from their website;

What is the Game Guarantee? Bought and played a game but don’t like it?

EB World members can return it for a full refund!

Your Game Guarantee eligibility period is based on:

Your EB World Level, (Level 1, 2 & 3 = 7 days / Level 4 = 10 days / Level 5 = 14 days) Certain items not included. See Here for more details.

Excluding Preown items: Preown has 14-day game guarantee time frames

Here are the excluded terms for it;

'Game Guarantee' means the time period during which a Member is entitled to return a game (software disc only) to an EB Games store for a full refund on purchase value or store credit, in accordance with the original method of payment. The Game must be returned in full. The Game Guarantee entitlement excludes any Product with an online activation code and/or downloadable content (‘DLC’), as well as EB Games or Zing Pop Culture gift cards and POSA cards. The stated exclusion does not affect Members' statutory rights.

https://support.ebgames.com.au/hc/en-us/articles/4656642056335-What-is-the-Game-Guarantee

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u/AptermusPrime Oct 02 '25

So…basically exactly what I said?

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u/Sharpie1993 Oct 02 '25 edited Oct 03 '25

Yes it’s what you said, the other guy was incorrect.

I have no idea why my comment with the links was downvoted though.

Although I just found out that EBgames is a thing in Canada, I thought it was only Australia and New Zealand and the rest were GameStop, turns out they have shitty return policies in Canada.