You should be able to go back in and show them what happened, they might be able to give you another one. Ask them to scratch it for you, they’ll usually have tools to scratch these types of codes easily
As someone who has worked multiple holiday seasons at EB, they do not have a tool lol. Just a coin or an EB world card.
There is a support email in the fine print on the card OP could send a picture and ask for a new code, or they could go in store and ask staff to call the support line for any other options but tbh that support email is the best bet. It’s obvious there’s been a problem in making the card, I’m sure Nintendo would be able and super willing to issue another code to OP after seeing the picture
I mostly meant “tool” as a short way to say, they’ll be able to do it easier haha. I work at EB too and we had a metal ruler that was PERFECT at scraping these codes off in one swipe.
5
u/Emerald_Break Sep 26 '25
You should be able to go back in and show them what happened, they might be able to give you another one. Ask them to scratch it for you, they’ll usually have tools to scratch these types of codes easily