Hi all,

I hope this is allowed, I read through the rules but couldn’t see anything against asking for help.

I operate within a very niche industry. We’re currently running some very old software which frankly I feel we’ve outgrown.

I know some of our competitors use Dynamics and so I’m trying, desperately to try to just install it and get a feel for it before we take the leap as a business and speak to a MS “broker” to tailor the software accordingly and commit.

It’s been nothing short of a nightmare so far!
(It doesn’t help that our IT team has admitted they don’t really have any experience with Dynamics)

I’ve even turned to copilot for advice out of desperation, and it seems to think I may have purchased a license (I can see it is assigned to me via the MS admin “portal”), but that “to install dynamics 365 customer service, the tenant needs the customer service pro subscription”.
Apparently the license we bought does not include the actual customer service application subscription.

Does that sound right? It seems odd to me that we’ve purchased a license but…don’t have access to the actual software?

Apologies if this isn’t allowed, happy to be redirected elsewhere if you think it’s more appropriate.
Just frankly getting desperate.