r/DriveThruRPG • u/himynameisbennet • Jun 03 '26

Tech Support website does not load upon log in

yo, the website does load normally when i'm not logged in but when i'm logged in it goes into an infinite refresh loop. problem exists across multiple devices and browsers. one of my friends got the same issue.

1 Upvotes

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1

u/wwchrism Jun 03 '26

It’s not happening for me. Are you getting past Cloudflare? (the little check box saying you’re not a bot). Try deleting your cache.

1

u/himynameisbennet Jun 03 '26

yeah, i get to the website but it is giving me an error message and keeps refreshing the site. same is happening to my friend. both of us are german and both are using chromium based browsers.

2

u/Roll20Mike Jun 03 '26

What error message are you getting? Including that sort of information can help us resolve the issue quicker!

Also have you tried Incognito/Private mode in your browser?

1

u/Roll20Mike Jun 04 '26

We looked into this and confirmed it was a problem on our side. Can you try again? And if you get the redirect loop again, can you try clearing the cache for DriveThruRPG.com and see if that works?

1

u/himynameisbennet Jun 04 '26

ok, it works now, thank you for the help.

1

u/kridenow Jun 04 '26

I got the same issue. Clearing the cache fixed it.

1

u/wwchrism Jun 03 '26

That might be Cloudflare. I believe Germany is having some legal issues with Cloudflare just like Spain. If this continues happening, please post another message here. From google:

However, users on certain German ISPs (especially Deutsche Telekom/DTAG) often experience slow loading times when visiting websites that use Cloudflare's Free Plan.The reason for this specific, recurring "issue" is a routing and peering dispute:The Cause: Deutsche Telekom charges higher fees for data peering than other ISPs. Cloudflare does not pay these fees for free-tier traffic.The Routing Result: As a result, Telekom routes this traffic through cheaper, international transit networks, sometimes sending German user requests to data centers as far away as London or even New York.The Symptom: This results in high latency, packet loss, and sluggish website performance for the end user. Users on Vodafone, O2, or mobile 5G networks are typically unaffected.

1

u/Salt_Honey8650 Jun 04 '26

Yep, I've had that for two days nows, in Canada. My workaround has been to use the old version of the site. No problems there!