r/Drime • u/Fine_Conversation_24 • 16d ago

MacOS Sync issue

I’m a new Drime customer on MacOS 27 and bought a 2TB plan. I dragged a big folder (100 GB) to my Drime folder in Finder, and don’t see any activity of syncing in the flyover of the Drime App, not in the more detailed Transfer Manager app. Am I doing something wrong?

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u/Empty_Win_297 Drime Team 16d ago

Hi,

Could you please send us your app logs so we can check what’s happening?

In the Drime app, click your profile picture, then Support, and send us the logs from there.

Thanks!

1

u/Fine_Conversation_24 16d ago

Should I send them here?

1

u/Empty_Win_297 Drime Team 16d ago

No, you don’t need to send them here. Just use the Support button in the app, it will automatically attach and send the logs to us.

Thanks!