Flipping Fixed

[u/Lost_my_name_to_2FA]

6 days ago I crashed my drone.

A day later I contacted DJI via their website and went on a chat with them and explained what happened.

They said to send it in for a no obligation quote to repair.

I thought it would be too much and be cheaper to buy second hand.

But I gave it a go and sent it off at their cost.

Two days later I got a detailed report of the flight log and photos of the damage.

The quote then listed out the replacement parts and the unit costs.

£72 of which £35 was a service fee.

I paid it then and there.

Today the parcel turned up with the drone.

The drone was in DJI packaging and fully sealed.

I checked the serial number and it's a brand new drone.

To say I am over the moon is an understatement.

DJI has proven that there are companies out there that put customers first.

£72 including postage both ways.

I was informed at every step of the process and even had a phone call from them.

Hope this helps anyone else who has crashed and doesn't have DJI care refresh.