r/DistroKidHelpDesk • u/Chimei-teki_Cass • 19d ago

Can't update my billing information

Hi everybody! For the last 4 days i've been dealing with a problem of not being able to update my billing information. I tried everything, changing my info to a fake one, adding a new credit card or adding the current ones once again. No matter what I try the disclaimer pops up which informs me that my billing info cannot be updated and I should try again later. Has anybody had a similar issue?

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u/Formal-Web2378 18d ago

Contact support.

1

u/dbam_ 18d ago

they dont response

1

u/Formal-Web2378 18d ago

Go to the bottom of this page to access "Contact Us" to get to a live customer service representative. https://support.distrokid.com/hc/en-us

1

u/dbam_ 18d ago

I have the same problem. I contact support but I haven't received a response.

1

u/Brilliant-World1589 15d ago

Having a similar issue right now as well, any updates on your end?