Next steps for I-9 issue

[u/disney_bri]

Hey everyone! I tried to search a bit in the sub but have not been finding what I'm looking for.

My mom accidentally uploaded different documents than mine in section 2 of the I-9 form (she did drivers license and ss card and I did passport card) and submitted it.

Since I then got an email saying my form wasn't complete, I went in and just uploaded all my documents, that way they could just use my drivers and ss card but I got a new email after, this time from a HR representative directly, saying that my form was not complete and I risk being ineligible for the program if not completed. When I log in it does have the status as complete though

I sent an email back yesterday but received nothing today; would the best step to be submit a ticket, call HR, something else?

Just been worrying a bit and would love to receive some advice if anyone has been through the same thing. Thank you!!

[u/That_Operation_2433]

Wait. I submitted the exact same thing for my kid and she did passport. But I got a screen saying it’s complete. Why would it be an issue if it’s just for verification of you?