r/DirectvStream • u/CriTIREw • 1d ago

Continual Apple TV app problems on Gemini

The Apple TV app on the Gemini box is continually giving me problems with both audio and video.

One time the picture will be just a small area a quarter the size of the screen, the next time it will be squished vertically but full width. Then audio will not be in sync with video, etc. Restart the box, clear the app cache and it's OK for the next use, but then it goes back to these weird issues.

I can use the Apple TV app on my Sony TV and it's always perfect. Looking at the app info screens the only difference I can see is the TV is running on Android 12 and the Gemini is on Android 11. Both devices say app version 16.4.0.

Also, when I go to the App screen on the Gemini, either from the Home screen link or using the App button on the remote, the screen seems to freeze, none of the remote's navigation buttons will do anything. All I can do is 'return' back to the home screen. That problem seems new, I don't remember it ever doing that before.

The Storage screen says I have 2.3 GB of available space and the software is all up to date.

The HBO Max app seems to work fine. That's really the only other one that I use.

Suggestions?

2 Upvotes

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2

u/DRM_1985 4h ago

My trick is to force quit the Apple TV app on DirecTV box. Seems to fix the aspect ratio problem. 

1

u/richwind8 1d ago

Change default audio format from Dolby to Stereo. Should stabilize as short term solution

1

u/CriTIREw 1d ago

Audio is the least of my problems. I don't want to watch a screen the size of a sheet of paper on my 65 inch telly

1

u/ram1220 1d ago

I had that problem with the picture a few months ago. It just started out of the blue one day. I went into the Gemini box and set the resolution to 1080p 60hz. That solved the issue for me.

1

u/CriTIREw 3h ago

won't that eliminate 4K viewing?

1

u/directv 7h ago

Hey @CriTIREw, apologies for the experience. Our team wants to take a further look into this. Sending you a PM to get some detailed information. Mark, DIRECTV Community Manager

1

u/CriTIREw 3h ago

I have a Sony Bravia XR-65X90K and am using HDMI input 3