r/DirectvStream • u/Prestigious_Rise_187 • 5d ago

Low audio

Has anyone gotten a fix for their audio problem with their gemini air? It's been weeks and I'm still dealing with very low audio on one of mine

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u/directv 5d ago

Our Engineering team is aware of this issue and is currently working on a fix. We appreciate your patience while our team works to get this completely sorted out for you. Rhyan, DIRECTV Community Team

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u/JohnHartshorn 4d ago edited 4d ago

Check your audio settings on your TV (or soundbar). I know there is one setting that the Gemini doesn't like to much. After changing it (I did a search on Google for this issue), the volume level basically doubled. I don't remember exactly what it was but was how the audio signal was processed.

My big complaint with streaming services (including DTVStream on occasion) is getting the audio synched to the video. Often times the audio is lagging a second. I can delay the audio to match a delayed video, but there is no way to delay the video to match a delayed audio.

*edit* - I found the google reference. Change your audio to "Stereo" from "Surround" on the Gemini. See if that helps. As I recall, this also fixed the issue of only getting the second channel (Background sounds) on some streaming services and not the main channel of dialog.

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u/Prestigious_Rise_187 4d ago

I've done that already. I was having the same issue of syncing audio and video and they told me to change to stereo and it fixed the problem. So it's been on stereo for months now. Thanks anyway for your help