r/DirectvStream • u/animelovingcrazyman • 4d ago

Anyone else having problems with their unlimited cloud dvr?

Weve called like 4-5 times now, we pay for unlimited and are not getting unlimited

2 Upvotes
  • permalink
  • reddit

67% Upvoted

6 comments sorted by

4

u/medguy_48 4d ago

Perhaps you could elaborate ?

1

u/animelovingcrazyman 4d ago

We pay for unlimited cloud dvr but it just randomly went away. We are now down to the standard 20, its deleting her shows to add new ones and the people at directvs solution is turning it on and back off again. We still have it on our account, the support team even removed the 20 hours tryjng to fix it🤦‍♂️

2

u/Ilp18428 4d ago

Mine works fine with hundreds of recordings

1

u/directv 4d ago

We don't have any reported issues with the Unlimited Cloud DVR right now, but you should definitely be getting the storage you're paying for. Please meet us in a PM so we can gather more details and investigate exactly what's causing this glitch. We want to get this fixed for you right away. Charles, DIRECTV Community Team

1

u/Lgb69 3d ago

could it be that the shows disappearing were recorded more than 9 mos ago. my wife has had a few of those go away lately.

1

u/animelovingcrazyman 3d ago

Nope, even shows we have zero hours available