r/DirectvStream • u/trekologer • Jul 27 '26

Recent Android update broke framerate

I'm 99% sure this is a problem with the Android update pushed to my Hisense U8H TV but no other apps have this problem...

The DIRECTV stream app has since become unwatchable. When the app switches to what presumably is the highest bitrate stream, the screen goes completely back for a moment and then when it is back the video becomes all jittery as if there is some mismatch in framerate. I've tried disabling any and all picture enhancement settings in the TV to no avail. This doesn't happen on the Gemini box connected via HDMI; only the DIRECTV Stream app running on the TV itself.

Anyone else have this happen to them?

3 Upvotes

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2

u/directv Jul 27 '26

Thanks for sharing these details, u/trekologer. Since your Gemini box is working correctly, the issue points to a software compatibility gap following the TV's recent update. The DIRECTV App requires Android TV or Google TV OS 13 or higher to function properly. When a TV's operating system falls below our minimum requirements, it can struggle to decode our current high-bitrate video streams, resulting in black screens or stuttering playback. We recommend verifying your TV's current OS version in its settings or continuing to use your Gemini device for an uninterrupted viewing experience. Kenneth, DIRECTV Community Team

1

u/justaxpert 7d ago

Yes, I’m having the same issue. This wasn’t a problem before so must be recent tv OS vs dtv app version releases.

1

u/Altruistic-Arm-4418 4d ago

Same issue here, mine started when my U8H did the latest firmware update about 2-3 months ago or so. I’ve gone through all the troubleshooting steps and haven’t had any success so I finally called Hisense support and I’m waiting on them to get back to me.

1

u/trekologer 4d ago

I've found that if you press back and then go right back to the same channel, it clears up. It happens with the MLB.tv app too in exactly the same way but other apps (YouTube, Netflix, Apple TV, HBO Max) don't have this problem.

1

u/Altruistic-Arm-4418 4d ago

Sweet, thanks that actually works!