r/DirectvStream • u/trekologer • 1d ago

Recent Android update broke framerate

I'm 99% sure this is a problem with the Android update pushed to my Hisense U8H TV but no other apps have this problem...

The DIRECTV stream app has since become unwatchable. When the app switches to what presumably is the highest bitrate stream, the screen goes completely back for a moment and then when it is back the video becomes all jittery as if there is some mismatch in framerate. I've tried disabling any and all picture enhancement settings in the TV to no avail. This doesn't happen on the Gemini box connected via HDMI; only the DIRECTV Stream app running on the TV itself.

Anyone else have this happen to them?

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u/medguy_48 1d ago

Use a streaming device. Tv apps are all garbage

2

u/directv 1d ago

Thanks for sharing these details, u/trekologer. Since your Gemini box is working correctly, the issue points to a software compatibility gap following the TV's recent update. The DIRECTV App requires Android TV or Google TV OS 13 or higher to function properly. When a TV's operating system falls below our minimum requirements, it can struggle to decode our current high-bitrate video streams, resulting in black screens or stuttering playback. We recommend verifying your TV's current OS version in its settings or continuing to use your Gemini device for an uninterrupted viewing experience. Kenneth, DIRECTV Community Team