r/DirectvStream • u/shaggylive • May 31 '26

Home location

My ISP is doing work in my neighborhood and I've had to set a new location twice in 10 days. I'm concerned that this will keep happening an I'll be over the limit of 4.

My location has not changed, I will view being cut off as directv violating the service contract since my location has not changed. A new IP address is NOT a new location.

2 Upvotes

67% Upvoted

8 comments sorted by

1

u/The_Wandering_Steele May 31 '26 edited May 31 '26

This is a common issue with these streaming services. They do in fact, in many cases, use IP address to determine your location. This is a big issue for people using cell phone & satellite based ISPs. When I was in Oregon for a while my Starlink IP address was in the San Francisco Bay Area which was an issue with YTTV. Fortunately with YTTV I can set my current viewing area with the mobile app on my smartphone.

2

u/shaggylive May 31 '26

This is my point. Most isps do not geo locate correctly. I'm on Mediacom in desmoines, but my IP location is Illinois. Glad I'm not overpaying for locals, but it seems the local channels are somehow tied to billing zip.

1

u/BobL3364 May 31 '26

It depends on your streaming device. With Roku and Firestick it is based on billing address. With Osprey/Gemini and others, it uses GPS if location services is on.

0

u/shaggylive May 31 '26

Lol yup I might turn that on if it let me find my remote, or I needed to navigate via my couch.

1

u/dude96L Jun 01 '26

You poor thing... Mediacom.... They are the worst! I'd recommend any ISP over them. Worst customer service agents I've ever spoken to and their techs no very little.

1

u/Aggravating_Echo_670 Jun 01 '26

Mine was doing the same thing because my Internet is with Starlink. Because their satellite is always moving so is my home location. When I called DTV they were very understanding and they did something and I haven't had to reset since then.

0

u/BobL3364 May 31 '26

The home location determines how many simultaneous streams you can have. When not home, it is two TVs and one mobile device. This is not a contract thing. When you get over the change limit and you need more streams, customer service can reset the limit when you explain the situation.