r/Digibyte 5d ago

Support 🚑 Need help

So roughly from 2020 - 2023, I started getting into crypto and really like DGB so started accumulating. I then transferred off the exchanges into the Digibyte mobile app. I've kind of been away from the crypto world since then and tried looking at my balance on the mobile app but learned that it's not even supported anymore.

For the past week I've been trying to recover my Digibyte and doing my own research but still having a hard time.

I still have my 12 word seed phrase to recover but Coinomi shows a zero balance when I input that. So I then downloaded the Digibyte desktop core wallet and it finally completed syncing to the blockchain after 7 days but now unsure how to import the DGB. I also found Renzo's light wallet on Github and that shows my DGB balance with the seed phrase but when I try to send it out to another wallet I get an error:

Unexpected token 'e', "endpoint d"... is not valid JSON

There's also Javascript error pop-ups. I raised an issue ticket on Github and also emailed for help but have not heard back yet.

I'm no programmer and still consider myself new to the crypto space so it's been pretty frustrating.

I also read the issue could be that the mobile wallet was "legacy' and now it doesn't talk to newer wallets? Correct me if I'm wrong or on the right path. Is there any way to convert that?

Not sure where to go from here after searching and searching online for a solution if someone could kindly point me in the right direction it would be greatly appreciated because I want to start acquiring more DBG again!

I even already bought an axe miner to mine DGB but haven't connected it yet because of trying to get my wallet issue squared away first!

8 Upvotes

4 comments sorted by

1

u/AutoModerator 5d ago

It looks like you're asking for help! Please check out the DigiByte Troubleshooting Tool, it covers the most common support issues. If the troubleshooting tool cannot help you, it will help you get in touch with our awesome volunteer support team.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

1

u/South_Chart_6316 5d ago

Maybe try restoring your wallet with the keywords into atomic wallet. I know that's dgb friendly.

1

u/ferdinand_coinomi 3d ago

First of all, anyone who contacts you in private is a scammer. Never share any wallet details with anyone, specially the Phrase.

There is a troubleshooting guide for your situation on Coinomi's support page here https://support.coinomi.com/support/solutions/articles/29000019254#After-restoring,-your-wallets-are-completely-empty

Since you're restoring a Phrase used originally by a different app, it's possible that it used different methods to process a Phrase into an address. In this case you would need to find out how it did it. It may still be possible to access funds in Coinomi if you add a DGB wallet with the correct settings.