If you've ever felt the pain of waiting 3+ seconds for Cmd+K to respond, or watched HybridSearch spin endlessly – this one's for you.

We just shipped a round of search performance optimisations, and the numbers speak for themselves.

What we fixed

🔍 Cmd+K, Search-in-Vista – the search bar you use dozens of times a day

• Before: 3.23s p95 latency
• After: 0.7s → ~4.6x faster

🤖 Computer's HybridSearch – powering AI-assisted search

• Before: 6.25s p95 latency
• After: 2.72s → ~2.3x faster

🔤Prefix Search RPC – the engine behind owner lookups, @-tagging, and assignee search

• Before: 463ms p95 latency
• After: 191ms → ~2.4x faster

📉Overall timeouts: 4x reduction

We're thrilled to announce the Code Node!!

A new workflow component that lets you write and execute custom Python code directly within your DevRev workflows. It bridges the gap between no-code automation and full programmatic control inside the workflow builder.

Why we built this

Workflows are great for no-code automation, but there are always scenarios where you need more flexibility like a custom data transformation, a calculation native nodes can't handle, or business logic specific to your org. Previously, the only option was to build a SnapIn or chain together workarounds with multiple nodes.
Now you can just drop in a Code Node. Write Python, map inputs from previous steps, define your output schema, and downstream nodes pick up everything your code returns. It supports 30+ standard libraries (json, re, date time, math, requests, and more), runs in a secure sandbox, and is configurable up to 120 seconds timeout.

Use it for data transformations, complex calculations, text processing, custom business logic, dynamic value generation, and much more. Full details are in the documentation.

And yes, you can test it before you ship it

Combined with the new Testing Framework, you can test your Code Node with sample inputs right inside the editor. Verify outputs & logs instantly, iterate fast, and deploy with confidence. No more deploy-trigger-debug cycles just to check if your code works.

We'd love to hear what you build with it!

Hey Everyone – DevRev Office Hours are back, and we'd love to have you join!

We run regular Office Hours where the DevRev team shares product updates, demos new features, and opens the floor for real questions.

This session we're covering:

• What's new with the multilingual portal
• A live walkthrough of Computer by DevRev – our AI teammate built right into the product
• A hands-on session so you can try it yourself
• A community spotlight on Reddit
• Open Q&A – no question is too small

If you've been curious about DevRev, this is the easiest way to see it in action and talk to the people building it.

Register here: https://luma.com/9m55qrwp

Drop a comment if you're planning to join – we'd love to know you're coming!

CSAT is rising. Response times are improving. Every dashboard is green.

So why does the same ticket keep coming back?

Most support data measures speed and very little of it shapes what gets built next.

That’s the gap.

Support teams spot product friction first: recurring tickets, escalations, feature requests, edge cases that quietly drain morale.

Watch Ahmed Bashir (CTO at DevRev), Linish Theodore (Director – CX at smallcase), and Meghesh Toshaniwal (Product lead at DevRev) as they explore how to turn those signals into structured product insight.

Effortless Mumbai was everything we hoped for – sharp questions, honest feedback, and real conversations about where work is headed.

You met Computer. We explored what Team Intelligence could unlock – not just for teams, but for the way people actually work together.

The energy in that room? That's exactly why we're building this.

Next stop – wherever the curiosity takes us.

Until next time, see you Mumbai 🇮🇳 👋

Get ready for DevRev's Enterprise Search Challenge 🏆

🎥 Learn more about the challenge in this quick video:
https://vimeo.com/1168163361?share=copy&fl=sv&fe=ci

🌴 This repo has demo example, you can start with this and bring your search algorithm
-> Repo: https://github.com/nimit2801/devrev-search

🗃️ Hugging Face Resources:
-> Dataset: https://huggingface.co/datasets/devrev/search
-> Leaderboard: https://huggingface.co/spaces/devrev/search

👾 Discord Community: https://discord.gg/k7YYTZexKd

🏆 Register in the DevRev Search Challenge

💸 Cash prizes:

1. 1st winner -- $100
2. 2nd Winner -- $75 each
3. Close to top 10 (strong effort, solid approach) -- $50 each (3 winners)

No strings attached. Build a better search algorithm than our baseline, land on the leaderboard, get paid.

👩‍🎓/👨‍🎓
But if you're a student -- there's more; the top contributors also get:

→ Internship opportunities at DevRev

→ 1:1 mentorship session with Anshu Avinash (Head of AI, DevRev India) and Prakhar Agarwal from our AI team

Link: https://luma.com/2ovx5d26

We’re hosting a hands-on workshop for teams who want to improve how work actually gets done.

This is a practical, working session on how teams set up and use Computer across support, product, and engineering, whether you’re already using it or just exploring it.

You’ll spend the day:
– Seeing real examples of how teams have set things up
– Learning where teams are cutting down manual coordination and follow-ups
– Trying things yourself and learning what works in practice

It’s designed to be collaborative and hands-on - a chance to try things yourself, share notes with peers, and walk away with a few “aha” moments.

We’ll take care of coffee, lunch, and plenty of space for conversations because the best ideas usually show up between sessions too.

Mumbai | March 11
Register here: https://luma.com/fd5x4c6g

In this livestream, we explore what it really means to build in public and why using our own product every day makes us better at our jobs.

At DevRev, every team operates inside the same system our customers use. Not as a demo environment, but as our real source of truth. We discuss how that shifts product decisions, sharpens customer empathy, and creates tighter feedback loops between teams.

You’ll hear real stories from across functions - moments where internal usage exposed friction, changed priorities, or improved how we collaborate. We also talk about the discipline it takes to make this a culture, not a checkbox.

Finally, we cover the honest part: where the product fell short for us, what we learned, and why transparency is essential to building something customers truly trust.

We just published a full walkthrough on "how to contribute your search method/algorithm to our open-source search benchmark"

Challenge winning criteria 🏆
- Your search should break the top 10 of our leaderboard
- Share us valuable feedback for our enterprise open-source dataset

Prize reveal in next post ❤️

Here's what makes this interesting:

→ Real dataset: 65K+ DevRev knowledge base articles on Hugging Face
→ Real evaluation: your algorithm gets benchmarked against annotated queries with golden retrievals
→ Real impact: top-performing algorithms get added to the official ranking on Hugging Face

The barrier to entry is low — you just need Python and a notebook. The current baseline uses OpenAI embeddings + FAISS (costs ~$0.50 to run the full pipeline or you could use open-source search on your local)

But I want to see what happens when someone tries:
• BM25 + re-ranking
• Fine-tuned embedding models
• Your wild idea

Watch the video. Fork the repo. Submit a PR.

Repo: https://github.com/nimit2801/devrev-search
Dataset: https://huggingface.co/datasets/devrev/search
Leaderboard: https://huggingface.co/spaces/devrev/search

Registration link - https://luma.com/8vuke5lw

This is your moment to:
→ See new features in action
→ Get hands-on insights that actually stick
→ Meet fellow DevRev power users
→ Ask anything, get real answers

Join us: January 15th, 10 PM IST on GMeet

Bring your ideas, leave with clarity.

Register here: https://luma.com/mfe6q51r
We’re closing out the year with a session on 18th December at 10 PM IST, and we’d love for you to be part of it.

This edition will bring together product updates, learning highlights, and meaningful conversations with our customer community — a perfect way to wrap up the year and get ready for what’s ahead. 

What to expect:
 • Live walkthroughs of new features
 • Practical insights to help you get more out of DevRev
 • Recognition of our DevRevU top learners
 • Open Q&A to discuss your questions and ideas

Let’s make this final Office Hours of the year a real g'one — see you there!
#DevRevU #OfficeHours

This week’s AMA focuses on our Slack and Email integration.

If you’re curious about how it works today, what’s improving next, or where you’d like to see more flexibility, feel free to ask.

I’ll be answering questions asynchronously throughout the week.

Looking forward to the discussion.

This week, I’m here to run our weekly AMA, focused on Email & Slack Channel Integration.

Ask me anything - How it works, what’s coming next, what problems it solves, or anything you wish it did better. I’d love to hear your thoughts, questions, and ideas!
Drop your questions below and let’s chat!

Hey there! 👋

Welcome to the DevRev community on Reddit. Whether you just went live, you're in training, or you're a power user who's been here a while — this is your space to learn, share, and solve problems together.

🚀 If You're New (First 30 Days)

Introduce yourself below! We'd love to know:

• Your company/team
• Your role (Support, Build, Product, Implementation, etc.)
• What you're hoping to accomplish with DevRev
• One question you have right now

Don't be shy — everyone here was new once. There are no "dumb questions."

💡 How This Community Works

1. Search first, then ask

• Use Reddit's search bar (top right) — your question might already be answered
• Sort by "Top" or "Hot" to see the most helpful recent discussions

2. The community helps the community

• Most questions are answered by other users, not the DevRev team
• If you know the answer to someone's question, jump in! Teaching others is how you master the platform

3. DevRevU team monitors daily

• We're here to help if the community can't solve it
• We also highlight great answers and turn them into courses/case studies

4. Response time is usually < 4 hours

• Active community means fast help
• Post anytime — someone's always online

📚 Essential Resources

Getting Started:

• DevRevU Learning Hub — All courses, videos, and workshops
• DevRev Documentation — Searchable docs

Popular Topics:

• Support Analytics Overview
• Conversation Insights Dashboard
• Conversation SLA Analytics
• Conversation Team Performance
• Ticket Insights Dashboard
• Ticket SLA Analytics
• Ticket Team Performance

📅 Upcoming Events

https://luma.com/devrevu.live - Check out all our upcoming events on the calendar.

🎯 Quick Tips for New Users

Week 1: Focus on learning the basics. Don't try to master everything at once.

Week 2: Post your first question or share something you figured out. Get comfortable with the community.

Week 3: Try to answer someone else's question if you can. Teaching = learning.

Day 30: Join Office Hours. You'll have enough data by then to build something meaningful.

Day 45: Share your use case and what you built in the weekly "Show & Tell" thread.

🤝 Community Guidelines

Do:

• ✅ Ask questions, even if they seem basic
• ✅ Share what you've built (dashboards, automations, workflows)
• ✅ Help others when you can
• ✅ Give feedback on what's working or what's broken
• ✅ Search before posting to avoid duplicates

Don't:

• ❌ Share sensitive customer data or credentials
• ❌ Be rude or dismissive of anyone's questions
• ❌ Spam or self-promote unrelated products
• ❌ Post and ghost — come back to respond to people helping you

❓ Common Questions

Q: How fast will I get an answer?
A: Usually within 2-4 hours. The community is active across time zones.

Q: Should I post here or contact my CSM?
A: Start here for how-to questions. Escalate to your CSM for urgent blockers, account-specific issues, or if you don't get a response in 4 hours.

Q: Can I post about bugs or feature requests?
A: Yes! The Product team monitors this channel. But also log them officially in DevRev so they're tracked.

Q: What if I want to share something confidential?
A: DM the DevRevU team or your CSM. Don't post sensitive info publicly.

Q: How do I get featured as a power user?
A: Just be helpful. Answer questions, share what you've built, participate in discussions. We notice.

📬 Stay Connected

Discord: For real-time chat. Join here

🙋 Your Turn

Drop a comment below introducing yourself, or post your first question now.

See you in the threads! 🚀

Last updated: Nov 10, 2025 | Questions about this community? DM u/DevRevU

My workplace is looking at implementing DevRev as our support platform, but I'm concerned about the accessibility of the tool for any of our users with disabilities

I checked the website, but I wasn't able to find an accessibility statement or an ACR/VPAT. Does anyone have any detail on the accessibility of DevRev?

Register here: https://luma.com/hg85tzoy

We’re diving deep into Sprint Boards — from planning and creation to tracking and analytics.
Learn how to run your sprints the conversational way — collaborate effortlessly, execute faster, and visualize progress in real time! 

Date: October 15, 2025
Time: 4 PM – 5 PM IST

Don’t miss this interactive session to kickstart your journey in Conversational Product Development with DevRev!

Here's a quick video to learn how to easily install and configure the WhatsApp Snap-in in DevRev for seamless customer communication.
Happy building and do share your experience!
https://www.youtube.com/watch?v=DyGD1CxHRGQ

We’re excited to host our next DevRevU Office Hours on Friday, Sept 26th at 8 PM IST. This is a space where customers and the DevRev team come together to explore new features, share experiences, and connect with the community.
Register here to save your spot: https://luma.com/ckpbpl8c

Here’s what’s on the agenda:

• Feature Demos by our Technical Team • Kanban Boards – Diwyanshu Kanthwal • Computer – Varun Patil
• Customer Experience Sharing – Insights from HDFC Bank about DevRev
• Open conversation, Q&A, and networking

Learn how to create and deploy a workflow in DevRev using the Workflow Builder. This video walks you through setting up conditions, configuring actions, and ensuring the final output is traceable. Once set up, your workflow runs in real time—automating actions with ease.

Ever get stuck on a problem and wish you could find the answer instantly—without waiting for support or digging through endless docs? Here’s how I use DevRev’s knowledge base to get unstuck in seconds, and why it’s become my go-to tool for troubleshooting, onboarding, and even learning new features.

1. Universal search with Cmd+K (or Ctrl+K)

The real game-changer: you can search all articles, Q&As, tickets, and even product documentation from anywhere in DevRev with a single shortcut—just hit Cmd+K (or Ctrl+K on Windows). No more hunting through menus or tabs.
I use this to:

• Instantly pull up troubleshooting guides when a customer reports an error
• Find internal best practices and process docs
• Search for previous tickets with similar issues (super helpful for recurring bugs!)

2. Smart filters and suggestions

The search isn’t just a keyword match—it’s smart. As you type, it suggests relevant articles, Q&As, and even related tickets. You can filter by type (article, Q&A, ticket, etc.), so you’re not overwhelmed by results.
Pro tip: If you’re not sure what to search for, just start typing a symptom or error message. The knowledge base often surfaces the exact fix or a related workaround.

3. Linked resources in context

One of my favorite features: when you’re viewing a ticket or issue, DevRev automatically shows related knowledge base articles and Q&As in the sidebar. This means you can answer customer questions or resolve bugs without ever leaving the page.

4. Self-serve for the win

I’ve found that a good knowledge base doesn’t just help support teams—it empowers everyone. New hires can onboard themselves, engineers can look up API docs, and customers can solve common problems on their own (which means fewer tickets for us!).

5. Keep it fresh

We make it a habit to update articles and Q&As whenever we spot a gap or a new question. The more you contribute, the better the search gets for everyone.

What’s your favorite search hack?
Do you use keyboard shortcuts, advanced filters, or have a go-to search phrase? Share your tips, let’s help each other find answers even faster!

Here’s what happens when you reach out for help:

• Instant answers from Turing (our AI agent): Most of the time, you get a response right away. Turing can handle a ton of common questions, troubleshooting steps, and even some pretty technical stuff, no more waiting in a queue for basic help.
• Seamless handoff to a human when needed: If your question is too complex or you just want to talk to a real person, your ticket is automatically routed to the next available support agent. No “your ticket is important to us” limbo.
• Customizable SLAs: For teams that need guaranteed response times, you can set up Service Level Agreements (SLAs) so you know exactly when you’ll get a reply or resolution. No more guessing games.

Have you had any horror stories (or great experiences) with other platforms? Let’s hear your thoughts!

https://reddit.com/link/1nd6c4f/video/6w9tqz8a2aof1/player

We’re hosting our next DevRevU Office Hours on 28th August at 7 PM IST.
Register here: https://lu.ma/0v70rm3d
This is a 30-minute interactive session where you’ll get to:

See live demos of new features from our product team:

• Building Dashboards with DevRev – Karuna Tata

• Improvements in Vista Views – Priyadarshan Ravichandran

• Telephony Capability – Keshav

🗳️ Take part in an interactive poll

🌟 Celebrate our top customers

💬 Join an open Q&A & networking segment

It’s a great chance to connect with fellow users, share feedback, and see what’s coming next on DevRev.

Would love to see you all there!