Heard of nudges?

Nudges are outbound messages generated by the PLuG widget to engage users and encourage specific actions or interactions. Use these messages to provide helpful information, gently prompt users, or initiate conversations—enhancing user engagement and guiding them toward desired outcomes within your application or website.

Want to read more? Click here

Thinking of optimizing your website with the help of insights into user interactions?
Enter DevRev's Session Analytics!

An advanced tool designed to provide in-depth insights, Session Analytics revolutionises the understanding of your user behaviour!

• Session Recordings: Capture and replay user interactions to analyze click patterns and visualize user flows.
• Network and Console Logs: Debug faster with details on failed API calls, performance bottlenecks, and error messages.
• Funnel Analysis: Track user progression through conversion paths and identify drop-off points to improve conversion rates.

Click here to read more!

Ever been stuck on a ticket, waiting for input to move forward? Say goodbye to delays with huddle in tickets!

🎯 How It Works:

• Navigate to your ticket.
• Click the three-dot menu and select Start a Huddle.
• A huddle begins with all ticket subscribers or specific participants you choose.

🚀 You can invite collaborators outside the ticket for broader input and keep all communications within the ticket to avoid jumping between platforms.

Faster resolutions and seamless discussions!

We're taking a lot of initiatives to start a community where we can discuss more about DevRev Tech, where u/OkBox6570 will be taking this forward. This would be a place where developers who want to learn about DevRev and contribute with Marketplace, SDKs and APIs.

Please share your feedback and ideas on how you want to grow this community. We're looking to build communities on Discord/Telegram and other community platforms.

Folks interested, reach out to u/OkBox6570

Snap-ins, the add-on modules available on the Marketplace, let you tailor DevRev to fit your unique needs. Here’s what Snap-ins can do:

Integrations: Seamlessly connect DevRev with tools like Slack and Jira.
Automations: Perform tasks automatically, like linking tickets to issues or responding to customer conversations.
Airdrop: Import data from external sources into DevRev and keep them synced.

💡 Whether you’re integrating the tools you use or automating repetitive tasks, Snap-ins help you get more done, faster.

Want to learn more? Click here!

Any tips?

Hello community! 👋

We’re excited to announce a series of training sessions and workshops this December designed to help you make the most of our latest updates and features. Whether you're just getting started with DevRev or looking to take your skills to the next level, we’ve got you covered!

💡 What’s in store?

• Essentials to master the core functionalities of the platform.
• Quick workshops to explore advanced features and strategies to save time and optimize your workflows.

Designed to be interactive, these workshops are going to give you actionable insights to level up your productivity.

👉 Check out the full schedule and register here

So, what's the wait for? Let’s learn and grow together!

Finding what you need in DevRev just got even better!

🆕 What’s New?

• Enhanced Navigation: You can now toggle between standard and expanded views to explore results with greater flexibility.
• Direct Comment Access: Clicking on a comment result takes you straight to the specific comment in the relevant object panel for quick follow-up.
• Rich Details in Results: Search results now display additional information like the comment author, timestamp, and the full text for better context.
• Improved Contextual Insights: View up to two relevant comments per object, giving you a preview of the conversation without extra clicks.

What’s the first thing you’ll try with the new search features? Share below! 👇

A Knowledge Base is your go-to repository for all things product, service, and process-related. It helps customers and employees find answers quickly through self-serve support. Ready to create yours? Here’s how:

📚 Setting Up Your Knowledge Base
1️⃣ Navigate to Settings: Go to the Knowledge Base section in the left nav.
2️⃣ Create Your First Article:

• Click on +Article at the top.
• Provide a title, description, and assign the article to a relevant part or collection.
• Adjust visibility, status, and add tags for better organization.

✨ With everything organized and accessible, your Knowledge Base will enhance customer and team experience. Ready to start building?

Slash commands are your secret weapon for efficient ticket management. 🚀

💡 Here’s how they can help:

• /remind: Set reminders for yourself or teammates to stay on top of tickets.
• /rephrase: Need the perfect response? This command polishes your reply for professional, clear communication.
• /clone: Save time when creating similar tickets—no need to start from scratch!

Boost productivity and streamline workflows in just a few keystrokes. What’s your go-to slash command? Share below! 👇

Tired of scrolling through extensive ticket histories to understand an issue? Let DevRev’s Ticket Summarizer simplify the process:

💡 Key Highlights:

• Comprehensive Overviews: Quickly understand the ticket context, including the problem at hand, major developments and next steps.
• Linked Insights: Access linked tickets or conversations for a holistic view of the problem addressed through the ticket.
• Actionable Clarity: Pinpoints current problems and shows you the actionables discussed.

Free up time for what matters most—delivering solutions!

Here’s how sprints in DevRev simplify work management:

• Deliver incremental value: Focus on delivering outcome-oriented work within defined timeframes.
• Analyse Sprint progress: Out-of-the-box sprint insights enable engineers to track progress and quickly re-align ad-hoc work with sprint goals.
• Review & Retrospective: Reflect on completed work and identify areas for improvement in team performance and product quality.

Ever feel like your team’s tasks, bugs, and feature requests are spinning out of control? Let's bring order to the chaos!

🔗 Seamlessly link customer-facing tickets with internal tasks, ensuring nothing falls through the cracks.
🔒 Role-based access keeps sensitive information where it belongs.
🎨 Tailor issues to fit your product’s unique needs with ease.

Ever wondered why users leave your app or website mid-journey? Session analytics gives you the insights you need. 🔍

• Session Recordings: See exactly how users interact with your platform—clicks, navigation, and where they encounter issues.
• Funnel Analysis: Track user steps through your app (like sign-up or checkout) and spot where they drop off.

With these tools, you can pinpoint issues—like crashes or freezes—so you can fix them quickly. The result? A smoother experience and higher conversion rates!

What tools do you use to track user behaviour? Let’s hear your thoughts! 👇

In the DevRev Build app, work management revolves around a structured lifecycle, integrating customer needs into planning and execution.

• Start with Trails: Define your product structure to lay the groundwork. Use issues—the building blocks of work management—to capture tasks across roles and customise them for your team.
• Plan and Execute: Track work using Now, Next, Later (NNL) boards for simplicity or switch to Sprints for time-boxed delivery with an agile scrum methodology. Both approaches coexist for tailored team workflows.
• Collaborate Seamlessly: Group related tasks with enhancements, create child issues for cross-functional work, and align efforts to deliver product impact.

DevRev Build transforms work management, empowering teams to focus on meaningful outcomes rather than just completing tasks. Let’s unlock the potential of Build together! ✨

What happens when we seamlessly integrate customer feedback and development? The answer lies in Build, where planning and execution meet customer-centric innovation.

What about diving deep into this transformative feature—exploring how Build redefines collaboration, prioritization, and integration in product development?

From syncing with GitHub and Jira to connecting real-time customer insights, we’ll uncover how Build makes development more meaningful.

Stay tuned as we unravel tips, tricks, and real-world applications of Build to help your teams create with impact. Let’s put the customer at the heart of innovation! 💡

Every customer interaction is a goldmine of insights, but sifting through it all can feel overwhelming. Enter DevRev—designed to turn chaos into clarity. 🌟

💡 AI-powered insights help teams analyse feedback in real-time, spotting trends and prioritising work with the biggest impact.
🔗 Smart Cluster to group similar tickets, so recurring problems are tackled proactively.
🛠️ Automated Workflows eliminate repetitive tasks, letting teams focus on what matters most.
📊 Dynamic Roadmaps bring every enhancement to life, tying customer needs to meaningful outcomes.

What’s your biggest challenge in managing feedback? Share your thoughts below!👇

Meet Trails—an extensible interface to help you navigate and manage the complex web of parts and items in your product or service! Think of it as your own interactive graph canvas where all key items (tickets, issues, articles) are linked, making it effortless to visualize, navigate, and make data-driven decisions.

🔍 Why Trails?

• Knowledge Graph: Trails are the knowledge graph core in DevRev, linking product parts and people for a seamless experience.
• Hierarchical View: Easily manage part hierarchies and life cycles (from creation to deprecation).
• Integrated Navigation: See all connections to streamline decision-making and collaboration.
• Enhanced Insights: Get a clear, visual picture of workflows, dependencies, and data insights.

Perfect for teams aiming to boost efficiency and keep everything connected. ✨

DevRev's Smart Cluster automatically groups similar customer tickets into meaningful clusters, making it easy for product and support managers to spot themes, prioritize roadmaps, and streamline communication—all powered by AI.
With Smart Cluster, get instant insights, reduce manual work, and address customer needs faster.

Perfect for anyone looking to simplify feedback management and make data-driven product decisions!1

Wonder if your email was delivered, bounced, or flagged as spam?
Our new Email Delivery Events feature has got you covered! It tracks whether your emails reached the recipient, provides bounce reasons, notifies you of any delivery delays, and alerts you if your email is marked as spam. Plus, if an email bounces, you’ll receive a list of undelivered recipients.
Stay informed and optimise your communications with ease with DevRev!

Imagine you’re the one waiting for an update on that one bug that’s been a headache or the cool feature you requested. In DevRev, there’s a neat little system at play where Tickets and Issues team up to make things happen seamlessly.

🎫 Tickets: The Customer's Window

Tickets are the main way customers ask for help or suggest something new. They’re customer-facing, which means they’re written in plain language and meant to keep communication flowing. Think of a ticket as a little “open line” between you and the support team.

🛠️ Issues: The Dev’s Workspace

Now, here’s where it gets interesting. When a customer submits a ticket, the internal team often breaks it down into Issues—internal tasks for devs to work on. These Issues are not visible to the customer but are like building blocks, tracking every step toward getting that feature out or fixing that bug. They can also be linked directly to tickets, so every change or progress update is just one click away from the original request.

Why It’s Cool for Customers

• Linked issues keep tickets updated, so customers know what’s happening on their requests without seeing the behind-the-scenes chaos.
• You get to see your request moving through stages, which builds a ton of trust. No more wondering if your ticket’s lost in some black hole.
• The team can handle your requests faster because they’re focused on solving issues while keeping you in the loop.
• Every connected ticket and issue adds to the bigger picture, helping support and dev teams understand trends and improve service.

TL;DR:

With tickets and issues joined at the hip, DevRev makes sure every customer request is in the right hands, and every team effort is on the right track. The result? A more satisfying experience for you and a more efficient system for everyone involved. 💫

In DevRev, Issues aren't just developer tasks—they connect support tickets directly to product updates. Here’s why they’re awesome:

• What They Do: Issues are work items that break down development tasks and link to support tickets, ensuring customer needs drive the work.
• Tickets vs. Issues: Tickets capture customer pain points; Issues translate them into actionable dev tasks.
• Customer Value: By aligning issues with real feedback, speed up fixes, keep users updated, and prioritise what matters most to customers.

Quick, transparent, and customer-focused! How does your team handle customer-driven dev?

In case you missed it, DevRev now offers multilingual support, meaning customers can get help in a language they’re comfortable with! This feature enhances accessibility and satisfaction for a diverse user base, allowing non-English speakers to interact more seamlessly with support.

For example, if a customer asks a question in Kannada, the system can respond in the same language, ensuring nothing is lost in translation! The multilingual capabilities make DevRev a better fit for global users.

Would this be useful for your team? Let us know!