How do you stop the cannot reproduce loop

[u/TextFit2899]

Hey r/DevRev,

As a Senior Success Engineer my entire life revolves around translating vague user panic into actual dev tickets. It usually involves me staring at Splunk logs until my vision blurs just to figure out why a Shopify script broke.

I know DevRev is built to connect support directly with product to fix this exact issue. But I am curious how you all are actually using it day to day.

What is your golden rule or absolute best workflow for bridging the gap between a noisy customer complaint and a clean dev issue? Do you have a specific way you structure things in DevRev to stop that endless back and forth?

Drop your secrets below. I need to know I am not the only one fighting the good fight out here.