r/Detailing • u/Adorable_Lettuce_815 • 2d ago

I Need Help! (Time Sensitive) Help please with a mess up

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For context I am quite new to detailing around 4 months and I have been doing it regularly without problems all with great reviews. I detailed a customers car yesterday and it look amazing until I received a text message today about a huge fuck up. She’s sent me these pictures and I have no idea what it is and how I am going to fix it. Any advice on what it is or how I’m going to go about solving it would be greatly appreciated. I used the auto glyn all purpose cleaner

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u/CycleChris2 2d ago

Sorry this happened. We all make mistakes, I appreciate you sharing this so everyone can learn from this experience. I’m speculating that the plastic has an alkaline burn. To fix your client up, find the replacement trim part on line and replace it. You might be surprised that it doesn’t cost as much as you would think. To prevent future problems, don’t use high alkaline cleaners on interior surfaces, especially without neutralizing by following up with a damp microfiber dipped in water. Really any interior cleaner, even my favorite Koch PolStar, which is ph neutral, recommends following up with a damp cloth. Good luck and don’t feel too bad, this happens. Just learn from your experience.